1. WHAT IS PERSONAL INFORMATION

1.1. Personal Information has the meaning given in the Privacy Act: information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.

1.2. We generally collect Personal Information directly from the individual. Where a Builder Customer provides a Registered Homeowner's details to us on their behalf, that collection is addressed in clause 3.2 below and is the Builder Customer's responsibility to manage under clause 3.5 of the Platform Terms of Service.

2. PERSONAL INFORMATION WE COLLECT

2.1. We collect the following categories of Personal Information, at the points in the handover process indicated below:

Account and identity information
This includes your name, email, mobile number, business name and ABN/ACN (for Builder Customers), residential address, and login credentials. This information is collected when you create an account and when you create a new Project.

Project and building information
This includes the property address, project details, plans, specifications, certificates, and warranty documents. This information is collected when a new Project is created and throughout ongoing use of the Project.

Content submitted through the App
This includes photographs, defect reports, annotations, inspection and sign-off records, maintenance records, and in-app messages. This information is collected throughout the project lifecycle, including on Handover Day.

Payment and billing information
This includes your billing name, address, ABN, and payment method details, which are processed by our third-party payment processor and not stored by us. This information is collected at subscription sign-up, Project Fee activation, and renewal.

Successor Homeowner verification information
This includes proof of ownership or occupancy, such as a certificate of title, settlement statement, or rates notice. This information is collected when a Successor Homeowner applies for Project Archive access.

Technical and usage information
This includes device information, IP address, app usage and log data, and cookies and similar technologies. This information is collected on an ongoing basis through use of the App and the Handover Plus Website.

Communications
This includes correspondence with Handover Plus, such as support requests and reminder preferences. This information is collected on an ongoing basis.

3. HOW WE COLLECT PERSONAL INFORMATION

3.1. We collect Personal Information directly from an individual when they create an account, register a Project, or otherwise interact with the Platform, and automatically through use of the App and Handover Plus Website (including cookies and similar technologies).

3.2. Where a Builder Customer registers a Project and adds a Registered Homeowner, the Builder Customer provides that individual's name, contact details and property address to us. The Builder Customer, not Handover Plus, is responsible for ensuring it holds any consent required from that individual before providing their information to us, consistent with clause 3.5 of the Platform Terms of Service. We rely on that assurance and do not independently verify it.

3.3. A Successor Homeowner provides identity and ownership verification information directly to us as part of their access application under clause 12.4 of the Platform Terms of Service.

4. HOW WE USE PERSONAL INFORMATION  

4.1.We use Personal Information to:

4.1.1. provide, operate, maintain and improve the Platform, including digital handover, defect reporting, sign-off, Education Hub, maintenance reminder and communications features;

4.1.2. create and administer accounts, and verify the identity or authority of Users, including Successor Homeowner applicants;

4.1.3. process payments and manage billing and Fee collection;

4.1.4. send maintenance reminders, renewal notices and other operational communications;

4.1.5. respond to enquiries, support requests and complaints;

4.1.6. comply with our legal and regulatory obligations, including under Applicable Law; and

4.1.7. generate Aggregated Data for analytics, product improvement and industry benchmarking in a form that does not identify any individual.

4.2. We do not use Personal Information for direct marketing without consent and any consent may be withdrawn at any time using the contact details in clause 11.

5. HOW WE DISCLOSE PERSONAL INFORMATION

5.1. We disclose Personal Information to:

5.1.1. a Builder Customer, in respect of Personal Information relating to a Registered Homeowner or Project for which that Builder Customer is responsible;

5.1.2. our related bodies corporate, employees and contractors who require access to perform their roles in connection with the Platform;

5.1.3. third-party service providers who support the Platform's operation, including cloud hosting, payment processing, SMS/email delivery and customer support providers, each bound by contractual confidentiality and security obligations;

5.1.4. our professional advisers, including lawyers, accountants and auditors;

5.1.5. a Successor Homeowner, to the extent necessary to provide access to a Project Archive following a successful application;

5.1.6. a prospective purchaser or acquirer of the Handover Plus business, in connection with a genuine sale, merger or restructure, subject to appropriate confidentiality protections;

and

5.1.7. regulators, law enforcement or courts, where required or authorised by Applicable Law.

5.2. We do not sell Personal Information to third parties.

6. STORAGE AND OVERSEAS DISCLOSURE

6.1. Personal Information is stored on servers located in Australia.

6.2. We will not disclose Personal Information to a recipient located outside Australia unless:

6.2.1. we reasonably assess that the destination jurisdiction's data protection laws provide protections at least equivalent to the Australian Privacy Principles; or

6.2.2. we have imposed contractual safeguards on the overseas recipient requiring it to handle that Personal Information consistently with the Australian Privacy Principles, consistent with clause 13.2 of the Platform Terms of Service.

6.3. Where we disclose Personal Information overseas under clause 6.2, we remain accountable for that Personal Information as if the act or omission of the overseas recipient were our own (to the extent required by APP 8), and will advise a Customer of the relevant jurisdiction(s) on written request.

6.4. We take reasonable technical and organisational steps to protect Personal Information from misuse, interference, loss and unauthorised access, modification or disclosure, including encryption in transit and at rest, access controls and periodic security review.

7. PROJECT ARCHIVE, RETENTION AND DATA CONTINUITY

7.1. On Handover Day, Project data (including Personal Information within it) transitions into a read-only Project Archive, retained for the Project Archive Period of ten (10) years from Handover Day, or such longer period as applies under the Applicable Building Framework, consistent with clause 12 of the Platform Terms of Service.

7.2. Following expiry or termination of a Customer's Subscription, we retain Personal Information within the Project Archive for the balance of the Project Archive Period, regardless of whether the Customer elects Archive Access or a data export, so that it remains available to Registered Homeowners, Archive Access subscribers and verified Successor Homeowners, and to meet our record-keeping obligations, consistent with clause 12 of the Platform Terms of Service.

7.3. Where a Customer requests a data export on termination and does not elect Archive Access, we action that request in accordance with clause 12.5 of the Platform Terms of Service. Project Archive data is nonetheless retained by us for the balance of the Project Archive Period as described in clause 7.2, independently of that export.

7.4. Outside the Project Archive, we retain Personal Information only for as long as reasonably necessary for the purpose for which it was collected, or as required by Applicable Law, after which it is securely deleted or de-identified.

7.5. If the commercial terms governing Archive Access, Data Access or Successor Access under clause 12 of the Platform Terms of Service change, this clause 7 will be updated correspondingly, and individuals will be notified in accordance with clause 10.

8. COOKIES AND DIRECT MARKETING

8.1. We use cookies and similar technologies on the Handover Plus Website and within the App to support functionality, analyse usage and remember preferences. Users can manage cookie settings through their browser or device.

8.2. Operational communications necessary for the Platform's function (renewal notices, maintenance reminders, sign-off confirmations) are not direct marketing. Any direct marketing communication we send may be opted out of at any time via the unsubscribe function or by contacting us.

9. ACCESS, CORRECTION AND COMPLAINTS

9.1. An individual may request access to, or correction of, the Personal Information we hold about them using the contact details in clause 11. We will respond within the timeframes required by the Privacy Act.

9.2. We may charge a reasonable fee for providing access but will not charge for making a request or for correcting Personal Information.

9.3. We may decline an access or correction request in circumstances permitted under the Privacy Act, and will provide written reasons if we do.

9.4. If an individual is dissatisfied with how we have handled their Personal Information, they may lodge a complaint with us using the details in clause 11. We will investigate and respond within a reasonable period. If unresolved, the individual may complain to the Office of the Australian Information Commissioner at www.oaic.gov.au.

10. CHANGES TO THIS PRIVACY POLICY

10.1. We may update this Privacy Policy to reflect changes to our practices, the Platform or Applicable Law.

10.2. We will give at least 30 days' prior notice of any material change, by posting an updated version on the Handover Plus Website or within the App, aligned with the notice periods for changes to the Platform Terms of Service and App Terms of Use. Continued use of the Platform after that notice period takes effect constitutes acceptance of the updated Privacy Policy.

11. CONTACT US

11.1. Questions, requests or complaints regarding this Privacy Policy should be directed to:

Attention: Handover Plus (Aust) Pty Ltd

Address: C/O Advisory Partners, 15 Pakington Street, Geelong West VIC 3218

Email: info@handoverplus.com

11.2. This Privacy Policy was last updated on 4 August 2026 and is effective from that date.