FAQs
For Builders
What is Handover+?
Handover+ is a digital handover and homeowner management platform designed for residential builders. It brings handover documents, homeowner education, maintenance information, property records and post-handover communication together in one place.
How does Handover+ work?
The builder creates a project and adds relevant property information and documents as the project progresses. As handover approaches, the homeowner is invited to Handover+ to review their information and complete the digital handover process. After handover, Handover+ remains the central place for property information, maintenance and any issues that arise.
When should I set up a project?
A Handover+ project can be created at any stage of construction, but we recommend setting it up early.
This allows documents, product details, photos, warranties and other information to be added progressively, so everything is organised and ready by handover.
When should I invite the homeowner?
We recommend inviting the homeowner approximately seven days before handover.
This gives them time to download the app, create their account and review the information provided before handover day.
How does the handover process work?
On handover day, the builder starts the handover process within Handover+.
The homeowner works through the required items, acknowledges each one and signs once handover is complete, creating a clear digital record for both builder and homeowner.
Does Handover+ replace my existing project or defect management software?
No. Handover+ is not construction project management or defect management software.
It is specifically designed for handover and post-construction, complementing your existing systems rather than replacing them.
Does Handover+ help protect builders?
Handover+ creates a clear digital record of what information was provided to the homeowner, what they reviewed and what was acknowledged at handover.
It also keeps an ongoing record of post-handover issues and helps educate homeowners about their ongoing care and maintenance responsibilities.
Handover+ does not replace your building contract, statutory obligations, warranties or professional advice.
Can I use Handover+ on all my projects?
Yes. Handover+ is designed to become part of your standard handover and post-handover process across your residential projects.
Projects can be created at the beginning of construction, during the build or as handover approaches.
What information can I provide through Handover+?
You can provide homeowners with manuals, warranties, certificates, finishes, product information, cleaning and maintenance requirements, photos, educational material and key contacts.
It also helps homeowners understand their ongoing responsibilities for caring for and maintaining their new home.
How long do I have access to completed projects?
Completed projects remain accessible through Handover+, giving you a central record of the information provided at handover and the ongoing history of the property.
Can I see whether the homeowner has reviewed the information?
Yes. Handover+ records homeowner activity so you can see what information has been accessed and reviewed before handover.
Can information be changed after handover?
Once formal handover has been completed and signed, the information forming part of the handover record is locked and cannot be altered or deleted.
The project remains active for ongoing access to property information, maintenance reminders and post-handover issue management.
What happens if a homeowner has an issue after handover?
The homeowner logs the issue through the Handover+ app.
The builder is notified and can review and respond to the information provided. This keeps post-handover issues connected to the property and creates a clear record for both parties.
Does Handover+ help with homeowner maintenance?
Yes. Homeowners receive ongoing maintenance reminders based on the information recorded and agreed at handover.
They also retain access to relevant maintenance information, cleaning requirements, manuals and educational material for their property.
What is Handover+?
Handover+ is your digital home handover and post-construction property app.
Your builder uses it to provide important information about your new home, help you understand how to care for and maintain it, and keep information and communication together after construction is complete.
Handover+ continues after you receive the keys, giving you ongoing access to your property information, maintenance reminders and a simple way to report issues.
How do I get access?
Your builder will send you an invitation by email with a link to download the Handover+ Homeowner app.
Create your account using the email address your builder invited and your property will be available within the app.
When will I receive my invitation?
Your builder will decide when to invite you.
We recommend homeowners receive access approximately seven days before handover, giving you enough time to review the information provided.
Can I use Handover+ if my builder doesn't?
Yes. You can create your own Handover+ account and set up your property even if your builder doesn't use Handover+.
The platform can also be used by owner-builders who want to create and maintain a digital record of their home.
What should I do before handover?
Take some time to review the information your builder has provided in Handover+.
This may include documents, manuals, warranties, finishes, cleaning and maintenance requirements and other information about your home.
Some of this information relates to your ongoing responsibilities for caring for and maintaining your property.
What happens on handover day?
Your builder will start the handover process through Handover+.
You'll be guided through the required handover items and asked to acknowledge each one before completing and signing the handover.
Does my builder know whether I've viewed the information?
Yes. Handover+ records activity within the app so your builder can see which handover information has been accessed and reviewed.
What if I don't agree with something at handover?
If there's an item you can't agree to or acknowledge, discuss it with your builder before completing the handover process.
Handover should only be completed once the required items have been worked through and agreed by the relevant parties.
What happens after I complete handover?
Handover+ doesn't stop at handover.
Your handover record is locked once completed, but your property remains available in the app.
You'll continue to have access to documents, photos, manuals, warranties, finishes and maintenance information. You'll also receive relevant maintenance reminders and can log issues that arise with your home.
What should I do if I have an issue after handover?
Log the issue through the Handover+ app.
Open your property, select Log an Issue and provide the requested information. Your builder will be notified so they can review and respond.
This keeps the issue and communication connected to your property.
Does logging an issue mean it's automatically a building defect?
No. Reporting an issue through Handover+ allows the information to be provided to your builder for review.
Your builder can then assess the issue and determine the appropriate response.
Handover+ is not a defect assessment or defect management service.
Will I still have access after my builder has finished the project?
Yes. Handover+ is designed to stay with your home after handover.
Your property information remains in one convenient location, making it easier to find important documents and information when you need them.
Will Handover+ remind me about home maintenance?
Yes. Handover+ sends periodic maintenance reminders based on the information entered and agreed as part of your handover.
These reminders help you understand when relevant maintenance and care tasks should be carried out.
Why is maintenance important?
Like any major asset, your home requires ongoing care, cleaning and maintenance.
Regular maintenance can help your home perform as intended, prevent avoidable problems and protect its finishes, products and building components.
Where can I find warranties and product information?
Warranties, manuals, product information and other documents uploaded by your builder can be accessed from your property within Handover+.
What happens if I lose a manual or document?
If the document was provided through Handover+, you don't need to keep track of the original paper copy.
Your home's information remains available digitally within your property record.
Is Handover+ replacing communication with my builder?
For issues relating to your property after handover, Handover+ should be your first point of contact so the issue and response can be properly recorded against your property.
How much does Handover+ cost for homeowners?
Handover+ is free for homeowners when paid for by your builder.